FAQs & Studio Policies

General

  • The Reformer is a spring-based Pilates machine that builds strength, control and mobility. It might look intimidating, but it’s surprisingly supportive and we’ll guide you every step of the way.

  • We’re a Reformer Pilates studio in Parkdale offering two types of sessions: Solos (private) and Unison (small group). Our focus is simple: intentional movement, expert instruction and sessions that feel good in your body.

  • Not at all. Our classes are beginner-friendly and open to all levels. If you’re new to Pilates or returning after a break, we’ll meet you where you’re at.

  • Yes. Pilates can support injury recovery, pain management, and long-term strength. If you’re working through something specific, start with a Solo (1:1) so we can tailor the session to your needs.

  • Once a week is a great place to start. Some people come more often, but it depends on your goals, schedule and what feels sustainable for your body.

  • We recommend starting with a Solo (1:1) Session. It gives us time to learn about your body and goals, and you’ll get familiar with the Reformer and the studio.

  • Solo is a 1:1 private session, ideal for focused support. Unison is a small group Reformer class (max 5 people) designed to offer personal attention in a shared space.

  • Yes! If you’re new to Pilates, you may want to start with a Solo session or two, especially if in third trimester.

    If you’re returning post-baby, check with your care provider first—then let us know how we can best support you.

The Studio

  • Calm, light-filled and low-key. No front desk. No loud music. Just a welcoming space to move, breathe and feel better in your body.

  • Wear something comfy with stretch. Grip socks are great but not required. We have all the equipment, you just bring yourself (and a water bottle).

  • Our Parkdale space is on the second floor, requires stairs and there isn’t an elevator. Washrooms are gender-neutral but not wheelchair accessible.

    Need assistance? Email us at hello@finetunepilates.ca.

  • We love them, but no. The studio is a quiet space just for you.

  • We have a small lost and found. Items left for over two weeks are donated. The studio door is locked, but please leave valuables at home. Fine Tune Pilates is not responsible for lost items.

  • We’re in Parkdale, near Queen & Sorauren. Look for the glass door with the Fine Tune logo.

  • Keyless entry via your phone is gained through the Fine Tune or Momence apps up to 15 minutes before class start time. Look for a “Locks” tab in the main menu.

    We use a system called KISI for security and keyless entry. As a small, intimate studio that doesn’t staff reception, our doors are always locked to the public.

    Ensure Bluetooth and location services are turned on!

    Trouble getting in? Message us through the Fine Tune app.

  • Doors open 10 minutes before class. We recommend arriving early so you have time to settle in, find your Reformer, and ease into the space. Doors re-lock 10 minutes after class begins—and late arrivals won’t be permitted—so it’s best to plan ahead and give yourself a moment to land before we start moving.

  • Yes. Paid street parking is available on Queen West and nearby side streets. The closest Green P is located behind our building off of Fuller Ave.

  • Yes—two private change rooms and a gender-neutral washroom. There isn’t a shower available to guests, so plan your day ahead.

Bookings, Etc.

  • All bookings are made through the Fine Tune app.

  • • Solo (1:1) Sessions: Cancel 24+ hours in advance.
    • Unison (5:1) Classes: Cancel 12+ hours in advance.

    Late cancellations or no-shows count as attended. Cancellations must be made via the app.

  • You can be automatically added to the class from the waitlist up to 2 hours before class starts. Within 2 hours, you’ll be notified with a need to accept.

    Within 12 hours of class, if you can’t make it, it will be considered a late cancellation.

  • • Solo (1:1) Sessions: Let us know via the app. After 10 minutes with no update, your session may be closed.
    • Unison (5:1) Classes: Doors re-lock 10 minutes after class starts—we won’t be able to let you in.

  • Yes, within our cancellation window. If we need to make a change, we’ll notify you ASAP.

  • Single Drop-In: Expire after 30 days

    Solo/Unison 4-packs: Expire after 4 months.

    Drop-ins and Class Packs are non-shareable.

    Solo (1:1) memberships: Expire after 6 months. Shareable with one designated buddy (changeable once per year).

  • Yes, for Solo memberships and 8x or 12x Unison memberships. One buddy only, changeable once a year; billing remains with the primary member.

    See more membership polices and FAQs below.

  • All sales are final. But if you’re dealing with injury, illness or something unexpected, get in touch. We’ll do our best to help. Unused passes can be transferred once to another person.

  • Yes, all clients can participate in our referrals program no matter what class pack or membership you are holding.

    From the main menu in the FT app or through your Momence account, find the “Refer and Earn” button to share your unique link with friends.

    You friend will receive $20 off their first purchase with us and you’ll receive a $40 credit when they spend $140 or more.

Studio Etiquette

  • Doors open 10 minutes before class. We recommend arriving early so you have time to settle in and get grounded before class begins. Doors re-lock 10 minutes after the start time—late arrivals can’t be accommodated.

  • Our practice rooms are phone free zones.

    We ask that all devices be silenced and tucked away under the lounge area bench.

    The studio is a space for presence—not pings.

  • Yes, please! A quick wipe-down helps keep things fresh and ready for the next guest.

  • We’d prefer you didn’t. Some guests are scent-sensitive, so please skip strong fragrances before class.

Memberships

  • Month-to-Month: One hold is allowed per year for up to 1 month.

    Annual: Two holds per year are permitted, lasting 2 to 8 weeks each. Additional or extended holds are subject to a $44 + HST monthly fee.

    All hold requests must be submitted at least 7 days in advance.

  • Sharing is allowed on Unison 8x and 12x plans and Solo memberships.

    You can share your membership with one designated buddy. Billing stays with the primary member, and buddy swaps can be made once per year.

    4x Unison memberships are not shareable.

    • All memberships auto-renew monthly via credit card or direct debit

    • A valid payment method must be kept on file

    • Memberships are non-refundable

    • Membership rates may increase with 30 days’ notice

    • Unused class credits cannot be refunded but may be transferred once to another person

    • Annual memberships cancelled early are subject to a fee (see cancellation FAQ below)

  • Month-to-month memberships can be cancelled at any time before the next billing date via the FT app or your Momence account.

    Annual memberships can be cancelled in your 12th month via the FT app or your Momence account. Cancellations made in the middle of a commitment term will be subject to a cancellation fee of 40% of the remaining contract dues, up to a maximum of $444; your membership privileges will remain active for the remainder of the current billing cycle/month.

  • Credit roll over is a benefit of the Annual commitment only.

    Unused credits will remain on account for 1 month if not used before expiration.

  • Annual memberships can bring one guest a month that is new to Fine Tune Pilates.

    Referal programs with discounts for both parties are available to all clients.

We acknowledge that our studio sits on the traditional territory of the Anishinaabe, Haudenosaunee and Huron-Wendat peoples, in what is now known as Tkaronto. We recognize their enduring relationship with the land and waters, and the values of care and reciprocity reflected in the Dish With One Spoon Wampum agreement. We are committed to learning from and honouring these values in how we move, gather and exist in community.

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Fine Tune Pilates
1564 Queen Street West Second Floor
Toronto, ON M6R 1A6

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