Privacy Policy

Fine Tune Pilates Inc. (“Fine Tune,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information (“Personal Information”), as well as your rights in relation to that information.

Personal Information means any information about an identifiable individual, as defined by applicable privacy laws.

By providing Personal Information through our website, apps, or services (the “Site”), you consent to our collection, use, disclosure, and storage of that information as described here. You can withdraw your consent at any time by contacting us at hello@finetunepilates.ca, though this may limit our ability to provide services to you.

1. Information We Collect

We may collect:

• Contact information such as your name, email address, mailing address, and phone number.

• Account and booking details related to classes, memberships, and events.

• Payment information, which is processed securely through third-party providers (we do not store full credit card details).

• Communications you send us via email, forms, or our app.

• Technical data such as IP address, browser type, and usage statistics (via cookies and analytics tools).

We do not knowingly collect information from individuals under 18 without parental or guardian consent. If you believe we have unintentionally collected such information, please contact us and we will delete it.

2. How We Use Your Information

We use your Personal Information to:

• Provide, manage, and improve our services.

• Process bookings, memberships, and payments.

• Communicate with you about your account, classes, and studio updates.

• Send newsletters and promotional offers (only if you’ve opted in).

• Respond to questions, requests, and feedback.

• Comply with legal obligations and protect our rights.

You can opt out of marketing emails at any time by clicking “unsubscribe” in the email or contacting us.

3. Third-Party Services

We use trusted third-party providers to help run our business. These may include booking platforms, payment processors, and email marketing services. They collect and process Personal Information on our behalf in accordance with their own privacy policies:

• Momence: https://momence.com/privacy-policy/documents/Momence-Privacy-Policy.pdf

• Flodesk: https://flodesk.com/legal/privacy-policy

• Squarespace: https://www.squarespace.com/privacy/

• Stripe: https://stripe.com/privacy-center/legal

• Zoom: https://zoom.us/privacy

• Paypal: https://www.paypal.com/va/webapps/mpp/ua/privacy-full

• Vimeo: https://vimeo.com/privacy

• And others, as listed in our detailed policy.

We do not sell or rent your Personal Information.

4. Storing & Protecting Your Information

We take reasonable measures to protect your Personal Information from loss, theft, unauthorized access, or misuse, including:

• Password-protected systems

• Secure servers and encrypted connections

• Limited access to authorized personnel only

We retain Personal Information only as long as necessary for the purposes outlined above or as required by law. Upon written request, we will delete your Personal Information.

5. Cookies & Analytics

We use cookies and analytics tools to improve your experience and understand how our Site is used. You can disable cookies in your browser settings, but some features may not work as intended.

6. Your Rights

You have the right to:

• Access the Personal Information we hold about you.

• Request corrections to keep your information accurate and up to date.

• Withdraw your consent for certain uses of your information.

To exercise these rights, email us at hello@finetunepilates.ca.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our Site, and your continued use of our services after such changes means you accept the revised terms.

8. Contact Us

If you have questions about our Privacy Policy or how we handle your Personal Information, contact us at:

Fine Tune Pilates Inc.
Email: hello@finetunepilates.ca